Topic: Royal retreat: Compensation offered to deserted passengers

Let's be honest it's not really compensation is it? They are not actually giving any of their passengers who they left stranded anything, just an opportunity to spend more money with them! There is no way on this planet I would accept that.

So this is how RCI try to redeem themsleves ! Its absolutely not compensation and little more than a ploy to attempt to secure these peoples next booking so that they don't go to the competition.

To be fair, the RCI statement says their future cruise certificate's value is 30% of the price paid for the disrupted cruise and this applies to those passengers who were left in San Juan and were able to re-join the cruise later. Those who were not able to re-join the cruise are to receive different (hopefully higher) compensation.

I'm sure that nearly all of us can get at least 30% off the list price of a cruise so they aren't actually offering anything ..... and remember, it is only 30% off the price they paid. So it is 30% of an already discounted price.

I totally agree - not only too little too late but quite a cynical attempt to buy off the affected passengers with a rather poor offer. 30% off the next cruise !! I Should think many of those affected would never want to sail with RCI again after the abismal way they were treated. I sincerely hope none of them accept the offer and instead take legal action. You do not have to accept the first offer made by any holiday company, cruise lines included, if something goes wrong. If RCI think they have redeemed their reputation with this paltry goodwill gesture, they should think again. They could have handled this so much better but as things stand their reputation is going from bad to worse.

As far as I am concerned it is a derisory offer nothing could ever compensate anyone who was left in these circumstances, perhaps RCI were not to blame for the Port Authorities closing the port early but they had a responsibility to their clientele to see that they were looked after and were got to the cruise at the earliest to continue on with their holiday.
I know for me I will never cruise with RCI ever again having only cruised with them in the past it has left me with big doubts as I have to travel from Northern Ireland and not a couple of hours flight away. Just paid for my second holiday this year but going with Celebrity but as they are the same organisation will not be going with them again either would have no confidence that they would look after my interests seemingly they care more for the bank balance than their customer care. Shame on RCI congratulations to Carnival they seem to know what the meaning of customer care is I am sure they also compensated the cruisers who were left behind as well as covering their hotel expenses and the flights to get them to the next port of call.