QUOTE:
The trouble is, that after our one and only experience on MSC we won't EVER use them again! The food was appalling. The service was snail like. The Italian executive crew members were more concerned with preening and posing for lady passengers than supervising so the regular crew were able to hang around instead of trying to flog us another drink. We paid over £350 for a drinks package over and above the cruise price and did not think it was good value though it was a relief since the onboard drinks were exorbitantly priced. They slowed the ship down to draw in the stabililsers and I was one of many who suffered mal de mer as a direct result. The seas were quite rough. We were on Opera from 30 September doing the Northern Europe run. We're experienced cruisers and believe me we're not going to repeat this experiment again. We're going back to HAL and Princess. Standards have dropped everywhere but there are things that will be consistent at least on those lines. The shore excursions weren't up to much and they ripped us off with bus transfer prices in port. My phone got stolen from our cabin. The so-called entertainment was excruciatingly bad apart from the violinist and pianist who played classical but it's not my husband's favourite music so we only heard it a little. They advertised an 'amazing deal' on jewellery and then when I said I liked a certain piece and wanted the discount they mentioned in the ship's daily bulletin, was told it didn't apply! The list of dreadfulness could go on interminably. They coralled all the Brits in the wimpy-like upper restaurant so we moved after the first night and sat with some charming Dutch people. On that first night at dinner in L'Approdo, we were sitting in booths in a narrow corridor, couldn't get served drinks, then the wrong ones were brought, then we started to appreciate that the food was going to be absolutely terrible. We'd requested a large table of at least 8 people and were placed in the smallest booths available. We do believe the food was very slightly better in the other main restaurant and the atmosphere was a lot better, it was bright open and airy. Before we went on the trip I found it hard to believe another person who had posted that they had 'boiled hamburgers' but actually, they did! You couldn't even get a steak at any meal on board. No prime ingredients were offered apart from on one occasion rubberised King Prawn, and everything was so badly cooked that I'd have been ashamed to serve it to my family let alone to dinner guests. Yuk and double yuk. It's a pretty little ship but everything is done on the cheap and it showed from the first minute we were on board to the last disembarkation. Archaic and very slow check in and out procedures meant we queued for ages every time we went ashore or came back aboard... oh dear. I had better stop before I burst a blood vessel..
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