Topic: British Airways

Message from Willie Walsh

"The volcano in Iceland resulted in the closure of UK airspace for six days and mass chaos across the country.

In the history of our business, we’ve never had a situation like this. The cancellations meant that in some parts of the world, we had backlogs of thousands of our customers unable to come home.

When faced with such challenges, I know that our customers expect British Airways to respond well.

We did everything in our power to secure the safe re-opening of airspace. Since then our number one priority has been to get our stranded customers home and I would like to thank you personally for your patience and understanding during this unique period.

As well as flying our normal schedule using every available British Airways aircraft, we’ve also flown 14 extra longhaul services from destinations such as Hong Kong, Bangkok and Dubai.

We made sure available seats on all our inbound flights were protected for British Airways customers trying to get home. We appealed to other customers booked to fly, whose travel was not essential, to accept a refund to clear more seats.

Although we will not rest until all of you are home, we will have flown between 70 – 90,000 people per day, including many thousands who were stranded.

While we continue to do as much as we can for you, I appreciate that there will have been occasions where we may not have been able to help as much as we would have liked. If, however, you do still need to contact us, please visit ba.com for information on how to do this.

This was an exceptional event in British Airways’ history and colleagues from across the airline came together to do everything possible to assist. In response, many of our customers have taken the time to write to me or other colleagues at British Airways to express their thanks for what we were able to do. I am very grateful to all our customers for their continuing support."

We unfortunatly were with Continental on this ocassion.

So was I but I met many 'unimpressed' British Airways passengers who were also stranded. The above is just media 'spin'. I appreciate that the Airlines could not fly but their customer care was non-existent.

QUOTE:

So was I but I met many 'unimpressed' British Airways passengers who were also stranded. The above is just media 'spin'. I appreciate that the Airlines could not fly but their customer care was non-existent.

On the same level as we received from Continental !!

Volcano: 2

Ants: 0

The planet rules, and cares not a whit for our human problems
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