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22nd November 2010, 04:15 PM #11Ship's Cat Member
- Join Date
- Jul 2010
'This lady, Brown of Leeds, writes 'I was looking forward to enjoying Fred Olsenís service standards as Iíd read so much about it Ė and I was not disappointed!'.
Fred is obviously levelling the playing field.
22nd November 2010, 04:45 PM #13Ship's Cat Member
- Join Date
- Sep 2010
Will have to remember when at the end when yuo pay and settle your account there will £120 gratuties added tot he bill. I am aware this happens on other lines but previous on Costa we left extra for the room service and bar at our discretion.
Janet & Grant
22nd November 2010, 04:54 PM #14
Plus in the article there was << ...... will be shared between the respective Cabin Stewardess and Restaurant Waiter (and through them to other members of the team)." >> In other words if we don't tip the Waiter the rest of the team will be left with nothing as well.
22nd November 2010, 04:55 PM #15
This is only the same amount as the previous "gratuity guidance". It can still be altered up or down as the individual thinks fit. Perhaps fewer people will feel able to say no if it involves speaking to a staff member ( no bad thing). Gratuities are part of cruising, whether "included", "automatically added" or, "suggested. For the most part the staff deserve all they receive and more. We are fortunate not to have to leave children with grandparents for months in order to support them and see partners like "ships that pass in the night" to maintain a basic standard of living.
23rd November 2010, 12:05 PM #16Ship's Cat Member
- Join Date
- Oct 2010
It is easy to forget when on a cruise that we have and are still going through the worst recession since the 1930's. The truth is that we are all cutting back and that means less cruises, less onboard spend, less excursions and first up is less tipping. Cruise lines rely on tips to bolster staff earnings so that they can pay lower wages, so unless mutany is wanted the cruise lines must find ways to address this issue. However, Tips for good service implies that a) the service has been given and b) the service was good or exceptional not just that there was some service at all. If the cruise lines are going to charge for any old service then they should pay (rebate) the passengers when no or inadequate service is given automatically. Automatic rebates if; insufficient sun beds, uncleared tables, grumpy staff, cold food, poor entertainment, cloudy pool, dirty public toilets, mistakes on accounts, lost luggage, flight delays, etc.. etc... Since many of these things happen to a lot of passengers (as I have read in reviews) I would suggest that cruise lines leave tipping to passenger discretion unless the cruise line is 100% certain they are flawless 100% of the time.
Last edited by thermalsocks, Bracknell; 23rd November 2010 at 12:10 PM.
I never will agree to tip before I get the service, and this came about many years ago when on a HAL ship the service was lacklustre and poor, as the crew rightly believed that their bonus was automatic.
If Fred wants to go down the automatic route then thatís ok for customers that agree with it, as far as I am concerned Fred's service is excellent and far exceeds many other cruise companies, so for me I will still take great pleasure in personally giving the staff that have given me friendship and service the envelope that they deserve, while giving them a personal thank you in the hope that we do meet again.
23rd November 2010, 02:00 PM #18
I don't agree with automatic tipping and, after all, it is not the law that you have to tip although we always do if the service has been worthwhile. The cruise companies should pay their staff proper wages in the first place so that they do not have to rely on tips. I will certainly be asking for this automatic tipping to be taken off our bill when we cruise on the Braemar in March 2011. We have recently become Gold members with Fred Olsen and if they are going to start introducing this automatic tipping it is only a while before they will start adding the 15% to bar bills etc and we may consider other cruise companies such as P & O.
23rd November 2010, 02:33 PM #19
This is only what we give anyway. In fact it will be cheaper as we normally round the sum up and tip more people, like the drinks waitresses in the bars. Have cruised FO a lot and NEVER had reasons for complaint, so this is no big deal!
Colin (going on the Black Watch in January).
We can debate how fierce this recent recession was though it will not, by any measure, be considered worse than the one we experienced at the beginning of the 1990s.
I don't notice any cutting back, particularly in cruising. Four new ships have entered the Solent this year.