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  1. #1
    peasmith, Cambridge's Avatar
     peasmith, Cambridge is offline Deck Hand Member
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    Fred Olsen Fuel Charge 5.5% of fare

    On another website I have just read that Fred Olsen instead of introducing their new 4 a day fuel charge they are introducing a fee which is 5.5% of the fare when all other discounts have been taken off i.e. oceans 5%. As Oceans new Gold members does this mean that we will get our 5% off but then they are going to charge us an additional 5.5% surely this isn't right - hope they will be changing the oceans discounts if it is!


  2. #2
     Parsman, Ashford is offline Ship's Cook Member
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    Unhappy Fred. Olsen Fuel charges

    Fred. Olsen have confirmed that they are levying a fuel surcharge of 4.5% on the invoice price of cruises after Fred. Olsen discounts. The more expensive the cabin the more you pay. This applies not only to new bookings but also to existing ones. To my knowledge they have never back-dated surcharges in the past.
    With bunker fuel prices rocketing it is not a surprise that a surcharge is being applied but I am not totally convinced that this new method is better than the previous fixed surcharge for all passengers.:mad:


  3. #3
    peasmith, Cambridge's Avatar
     peasmith, Cambridge is offline Deck Hand Member
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    This is not a fair way of doing it as different grade cabins are charged lower or higher than others i.e. those in a outside cabin or suites pay a lot more than someone in an inside cabin despite everyone enjoying the same services.

    They say that they will refund the surcharge or part of it if the price of oil goes down by way of onboard credit but then you still have to spend it on the company's products or services. If other companies can stick to the 3-4 per day charge then I can't see why Fred Olsen can't.

    There have been so many cutbacks with them over the past year or so and I do feel that they may be losing two Gold members if they carry on.

    We have recently talked about saving up for our world cruise with Fred Olsen in 7 years time but with this additional surcharge it would mean that we would have to save for another 5 months just to pay for it (we still work and have a mortgage). Having just had a very enjoyable cruise in November with P & O we might decide to go elsewhere as their prices are also cheaper than Fred Olsens.


  4. #4
    tiggertom, Cumbernauld's Avatar
     tiggertom, Cumbernauld is offline Warrant Officer Member
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    Quote QUOTE: View Post
    This is not a fair way of doing it as different grade cabins are charged lower or higher than others i.e. those in a outside cabin or suites pay a lot more than someone in an inside cabin despite everyone enjoying the same services.

    They say that they will refund the surcharge or part of it if the price of oil goes down by way of onboard credit but then you still have to spend it on the company's products or services. If other companies can stick to the 3-4 per day charge then I can't see why Fred Olsen can't.

    There have been so many cutbacks with them over the past year or so and I do feel that they may be losing two Gold members if they carry on.

    We have recently talked about saving up for our world cruise with Fred Olsen in 7 years time but with this additional surcharge it would mean that we would have to save for another 5 months just to pay for it (we still work and have a mortgage). Having just had a very enjoyable cruise in November with P & O we might decide to go elsewhere as their prices are also cheaper than Fred Olsens.
    Hi
    I have just had a new invoice from FOCL for our cruise in April which we booked last June. The fuel supplement is 33 for the two of us which works out about 1 per day and 1% of the total cost of the holiday. We are in a superior outside cabin on Braemar for 16 nights and had already paid a fuel surcharge of 48. We are not happy about the increase but these fuel cost increases are happening everywhere so we are going to grin and bear it.


    Tiggertom
    shaken, not purred

  5. #5
     JOHN, SNETTISHAM is offline Ship's Cat Member
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    You are correct not to be convinced with the new percentage fuel surcharge. I have just completed an exercise based on a 15 night cruise and find that after allowing an overal 15% discount to cover for Oceans discount etc. the total income, based on an occupancy of 882 passengers, from a 4.5% fuel surcharge would be just under 89,000.
    I then compared this to the 4.00 per passenger perday charge which would amount to almost 53,000. I know which method I prefer especially after the other small changes FO have made i.e. shuttle bus charges, credit card charge for on board spend and of course the automatic adding of grauities to on board account and the loss of wine waiters. Like FO all passengers will now have to find a way of paying these additional costs and in many cases it will mean not booking the excursions and watching what they spend on board. The most unfair thing that FO have proposed is the way the fuel surcharge is levied - why should passengers in more expensive cabins be penalised ? They are on the same ship travelling the same miles and yet having to pay more -THIS IS TOTALLY UNFAIR and FO should revue their situation otherwise they are going to have many disgruntled passengers before they even board their cruise ship.


  6. #6
    peasmith, Cambridge's Avatar
     peasmith, Cambridge is offline Deck Hand Member
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    I am today writing a letter to Mr Nigel Lingard following his further one sent out last week to oceans members clarifying the situation - why should people on world cruises be exempt from it - that means others are subsidising them that way. We are certainly considering other lines now as this is such an unfair way to do it and my other half enjoys playing the flagship golf packages and it is handy going from Dover but no doubt if cuts are in hand then the golf packages are perhaps doomed to?


  7. #7
     Dave, Whitstable is offline Midship Man Member
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    Quote QUOTE: View Post
    I am today writing a letter to Mr Nigel Lingard following his further one sent out last week to oceans members clarifying the situation - why should people on world cruises be exempt from it - that means others are subsidising them that way. We are certainly considering other lines now as this is such an unfair way to do it and my other half enjoys playing the flagship golf packages and it is handy going from Dover but no doubt if cuts are in hand then the golf packages are perhaps doomed to?
    Don't forget to mention they're not being asked to tip as much either! ;)


  8. #8
     JOHN, SNETTISHAM is offline Ship's Cat Member
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    Have just received an email from a cruise agent offering Fo Canary Cruise on 15th April on Black Watch with prices approximately 15% lower than those quoted in the current brochure and guess what "FUEL SURCHARGE INCLUDED". Does this mean that all passengers already booked on this cruise are paying a fuel charge whilst late bookers are getting off scott free? Something at FO is going terribly wrong. I just wish they would make things fairer for everyone.


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