Topic: Que? Fawlty Towers aka Island Escape?

A couple from the Isle of Wight are among 70 other passengers threatening to sue Thomson over what they describe as a "Fawlty Towers" cruise liner.

Terry and Janet Robinson claim their Christmas and new year cruise aboard Island Escape was "worse than the chaotic comedic hotel", citing a catalogue of errors and poor conditions.

The disgruntled passengers, now seeking compensation, describe the ship as "shabby and grubby".

Mr Robinson, a retired building society manager, and his wife, a former travel agent, paid £2,500 for their two-week cruise.

Refuting the complaints, a spokesman for Thomson said:

"The vast majority of guests who sailed onboard Island Escape rated the ship very highly in customer satisfaction surveys."

"We are very confident that guests due to travel onboard the Island Escape in the future will experience the excellent levels of quality and standards they expect from an Island Cruises ship."

"We closely monitor all the ships in our fleet to ensure that the strictest health, safety, hygiene and comfort levels our customers expect are maintained."

Considering the wife was a former Travel Agent??????........Need I say more?

I find that hillarious, probably because I like Faulty Towers. Problem is that once you lock on to a problem it's easy to find others to complain about - best thing is to not look for problems in the first place, unless of coarse it's a major issue for you, ie: having no door on your cabin.
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QUOTE:

"The vast majority of guests who sailed onboard Island Escape rated the ship very highly in customer satisfaction surveys."

"We are very confident that guests due to travel onboard the Island Escape in the future will experience the excellent levels of quality and standards they expect from an Island Cruises ship."

It rather depends on what they were comparing it with.

£625 per week each, thats not bad.

does anybody know the FACTS here, rather than ranting etc elsewhere. How much is reasonable compensation? I reckon the days lost plus extra.

I wonder if it will go to court?

On the other hand maybe Thomson hope the ship will sink, without any casualties of course ;)

QUOTE:

On the other hand maybe Thomson hope the ship will sink,
- without any casualties of course ;)

Spartan and I know where to find her sea-cocks...

For a hundred each -and a small boat to take us off
we'll do the job! ;)
.

Hi noooooo nnnnerrrrrthing.

QUOTE:

A couple from the Isle of White

Now that sounds like an escaped island to me. ....Neil

QUOTE:

Now that sounds like an escaped island to me. ....Neil

Well spotted Neil, well Birmingham is a way from the South Coast. Isle of WIGHT :D :D :D

I think it would be a good idea if this went legal :D. It could set precidents and perhaps the surly ones (so called reception desk mateys) would take notice when someone had a problem.