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  1. #1
     lil'princess, York is offline Able Seaman Member
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    US AIRWAYS - Any good?

    Flying with US Airways to the Caribbean (via Charlotte, NC).

    Has anyone flown with them before?

    Am interested to know about the service we get whilst flying with them and if anyone can give me a somewhat 'detailed' overview of what happens when we arrive in Charlotte (baggage pick up, security, check-in, navigating ourselves around the airport) as we are there for 5 hours before departing for the Caribbean.

    Sorry if this bothers anyone but I am a neurotic traveller!


  2. #2
    Mrs M's Avatar
     Mrs M is offline Admiral of the Fleet Member
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    Quote QUOTE: View Post
    Flying with US Airways to the Caribbean (via Charlotte, NC).

    Has anyone flown with them before?

    Am interested to know about the service we get whilst flying with them and if anyone can give me a somewhat 'detailed' overview of what happens when we arrive in Charlotte (baggage pick up, security, check-in, navigating ourselves around the airport) as we are there for 5 hours before departing for the Caribbean.

    Sorry if this bothers anyone but I am a neurotic traveller!
    I have flown a few times with US and I wrote quite a piece on them in the 'prevamped' forum. I havehad reasonable flights with them and I have had the worst experience of my life with them when they cancelled flights on me, left me to fend for myself when PHL was closed down due to a storm, put me on standby instead of a full ticket...I gor a substantial voucher towards my next flight with them...I binned it. If you have a problem my advice is 'stand your ground with them'.

    So saying, I might be flying with them in November so I'll be giving them another go.

    However, they are value for money when everything works.


    What flight are you on? Is it a direct flight from the UK? I see you are 'in York' and I know US fly from Manchester to Raleigh via PHL.

    Last edited by Mrs M; 24th February 2011 at 11:11 PM.

  3. #3
     Mungo, Kent is offline Leading Seaman Member
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    I've used US airways and used Charlotte airport. A far nicer experience than other US airports.

    US Airways offers the same as any long haul flights. ie food and drinks provided, seat back screens for films etc. The only thing I did object to was having to buy the headphones!

    Travel information

    Immigration customs etc is very easy. Although you have to collect your luggage once through customs your luggage is taken from you for your next flight.

    The airport is nice and compact and very easy to navigate as there's only the 1 terminal.

    Charlotte Douglas Airport | CLT Airport Charlotte, NC United States - Flights, Airport Parking, & More!

    Lots of eateries, shops etc. We had a 4 hour wait so went outside...............of course that meant going through security but it was nice to get some fresh air!


  4. #4
    Mrs M's Avatar
     Mrs M is offline Admiral of the Fleet Member
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    Quote QUOTE: View Post
    I've used US airways and used Charlotte airport. A far nicer experience than other US airports.

    US Airways offers the same as any long haul flights. ie food and drinks provided, seat back screens for films etc. The only thing I did object to was having to buy the headphones!

    Travel information

    Immigration customs etc is very easy. Although you have to collect your luggage once through customs your luggage is taken from you for your next flight.

    The airport is nice and compact and very easy to navigate as there's only the 1 terminal.

    Charlotte Douglas Airport | CLT Airport Charlotte, NC United States - Flights, Airport Parking, & More!

    Lots of eateries, shops etc. We had a 4 hour wait so went outside...............of course that meant going through security but it was nice to get some fresh air!
    US immigration CAN be easy. It can also take an age if another plane from a country where the travellers spend longer at the immigration desk, gets in just ahead of you.

    Rest assured that Charlotte is a better airport to go through immigration than some.

    What I WILL say about the aircrew on US is that they are older than the average flight attendants and I have always found them very helpful.


  5. #5
     lil'princess, York is offline Able Seaman Member
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    Thank you so much for the replies - they have all been very helpful.

    Mrs M - we're flying out from Gatwick in 7 weeks time. We did enquire about flying from Manchester but it was an exrat 500! We're in Charlotte for almost 5 hours before getting another US Airways flight down to San Juan which arrives late Saturday night. At least we have a night in the Sheraton in San Juan before embarking Caribbean Princess the next day.

    Question - if US Airways cannot get us to Charlotte and we miss our connection, who is responsible for ensuring we get to our destination? We are ATOL covered (if that makes a difference). Reason for asking is that I have followed the same flight cehcking if it is a regular for leaving ontime or being late and last Saturday it was two hours late leaving.

    Our connection in Charlotte on the way back is 1 hour 50 minutes - less stressed about that one though!


  6. #6
    Bill Blyth, Dundee's Avatar
     Bill Blyth, Dundee is offline Petty Officer Member
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    Quote QUOTE: View Post
    I've used US airways and used Charlotte airport. A far nicer experience than other US airports.

    US Airways offers the same as any long haul flights. ie food and drinks provided, seat back screens for films etc. The only thing I did object to was having to buy the headphones!

    Travel information

    Immigration customs etc is very easy. Although you have to collect your luggage once through customs your luggage is taken from you for your next flight.

    The airport is nice and compact and very easy to navigate as there's only the 1 terminal.

    Charlotte Douglas Airport | CLT Airport Charlotte, NC United States - Flights, Airport Parking, & More!

    Lots of eateries, shops etc. We had a 4 hour wait so went outside...............of course that meant going through security but it was nice to get some fresh air!
    The great advantage being your next flight you fly internally, so pick up your luggage and go as you did all the necessary checks at Charlotte.

    Bill Byth

    Website http://billblyth.co.uk

  7. #7
    Mrs M's Avatar
     Mrs M is offline Admiral of the Fleet Member
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    Quote QUOTE: View Post
    Thank you so much for the replies - they have all been very helpful.

    Mrs M - we're flying out from Gatwick in 7 weeks time. We did enquire about flying from Manchester but it was an exrat 500! We're in Charlotte for almost 5 hours before getting another US Airways flight down to San Juan which arrives late Saturday night. At least we have a night in the Sheraton in San Juan before embarking Caribbean Princess the next day.

    Question - if US Airways cannot get us to Charlotte and we miss our connection, who is responsible for ensuring we get to our destination? We are ATOL covered (if that makes a difference). Reason for asking is that I have followed the same flight cehcking if it is a regular for leaving ontime or being late and last Saturday it was two hours late leaving.

    Our connection in Charlotte on the way back is 1 hour 50 minutes - less stressed about that one though!
    US airways is NOT the most reliable of airlines I'm afraid. I know, As I said, I have been at their mercy a few times. The GOOD news for you is you have 5 hrs leeway in Charlotte and that should be fine unless the Gatwick flight is cancelled and I don't think that will happen.

    If you miss your connecting flight, it is the airlines responsibility to get you on another flight. In my experience, problem with US is that their ground staff and phone staff are useless. Not for nothing does my friend in Boston refer to them as useless airways!!!!
    YOU will have to stand your ground and queue for a boarding pass for the next possible flight. If Charlotte is different and has efficient staff, then you'll be very lucky. I ended up in tears the last time I flew as I got nowhere fast and got shouted at by ground staff for having the temerity to ask a question. Literally shouted at. That was one of my complaints and I did get a fulsome apology and was told 'retraining for the individual concerned' would ensue. Didn't help me at the time though. I had to phone a US number or queue for 2hrs...and I was flying first class. Unfortunately, the whole airport was on shutdown so 1000's of passengers needed re routing/new flights. A laptop would have helped to get a new flight. In the end, my husband back in the UK sorted it out for me, got me onto the next departing flight which was the next day and got me the last room in an airport hotel for the night [6 hrs]. It was a suite in a very ordinary hotel and cost me $400. Tip...if that happens as there will be two of you...stay in the airport. The hotels will fleece you.

    Is the flight part of thecruise package or is it a fly AND cruise?

    On the way back, all you have to do is disembark, find your new gate and go through security again. Your bags will be checked through to Gatwick.


  8. #8
     lil'princess, York is offline Able Seaman Member
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    It isn't a Princess fly/cruise package. When we first enquired in April 2010 for this cruise, they weren't taking any firm bookings (they were only taking 'holding' bookings) as all fly/cruise bookings had been snapped up. We didn't pursue the matter any more as we didn't think our finances would stretch that far as we were getting married in August 2010 and we needed a new roof for our extension. Nevertheless, we managed to save up the pennies and as our Egypt holiday was cancelled by Jet2, we thought we'd take the plunge and book. Despite lots of websites advertising the holiday WITH flights, there weren't any - just 'cruise only'.

    We eventually booked with Travel Bag Cruise who put the cruise and flights together. So I suppose it's a cruise + flights rather than a fly/cruise. They did say we were 'covered' as both were booked together through the same agent.

    We have never booked with Travel Bag Cruise before, but they seem to be very helpful and efficient. We usually book with cruisefinders, but we contacted them and two weeks later we're still waiting! Good job we went ahead and booked with Travel Bag!

    Again, thank you for the information/advice regarding US Airways. I will keep a close eye on flights over the next six weeks. I am glad we have a 5 hour wait in Charlotte and that we don't board the ship until the following day, so if there are any delays, we areunlikely to miss our cruise. Now on the matterof the return journey, they can be as late as they like. i don't care if I don't make it back to work in time!!


  9. #9
     sotonjoe, southampton is offline Ship's Cook Member
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    I don't want to be the bearer of bad news but US Airways are just about the worst transatlantic airline going!

    I use them a couple of times a year for business between London and Charlotte as they are the only airline operating that route.

    You should be aware that they operate very cramped Airbus aircraft on those routes with very poor leg room and narrow seats. Only soft drinks are included and the food can be very poor. There is personal IFE but it is limited compared to modern offerings by Virgin etc, and the screens are comparatively small. The cabin attendants are know for being middle aged and surly.

    On the plus side, I hadn't encountered major delays with them until today when the Charlotte to London flight was 6 hours late.


  10. #10
    Mrs M's Avatar
     Mrs M is offline Admiral of the Fleet Member
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    Quote QUOTE: View Post
    I don't want to be the bearer of bad news but US Airways are just about the worst transatlantic airline going!

    I use them a couple of times a year for business between London and Charlotte as they are the only airline operating that route.

    You should be aware that they operate very cramped Airbus aircraft on those routes with very poor leg room and narrow seats. Only soft drinks are included and the food can be very poor. There is personal IFE but it is limited compared to modern offerings by Virgin etc, and the screens are comparatively small. The cabin attendants are know for being middle aged and surly.

    On the plus side, I hadn't encountered major delays with them until today when the Charlotte to London flight was 6 hours late.
    Then you have been lucky.

    Last edited by Mrs M; 25th February 2011 at 08:41 PM.

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